I recently had to go to the Department of Public Safety to renew my driver's license. When I received my new license in the mail, there was a card enclosed which requested that I go online and submit a customer satisfaction survey. "Please use the link below to help us create a faster, easier friendlier driver license experience" the card said. This experience caused me to stop and think about the experience people have when they visit our church. Perhaps our "visitor cards" should include a brief customer satisfaction survey with statements to which the visitor could provide feedback about their experience. Imagine that you are a first-time visitor at your church and complete the following survey.Our church wants to provide an atmosphere in which all worshipers will feel welcome, have a meaningful encounter with God, and grow in their relationship with Jesus Christ. You can help us to know how well we are meeting our goal by completing the following survey.
When I arrived, I was greeted warmly and made to feel welcome.
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
The Sunday School class I attended provided meaningful Bible study.
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The worship service led me straight to the throne of God.
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The music in the worship service provided a good mixture of styles.
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The pastor's message was Biblical and inspiring.
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
I found what I was looking for at your church.
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
I will definitely attend your church again.
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
I would definitely recommend your church to my friends.
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
How well would your church do in this survey? If the answer is, "Not as well as it should." The question to ask yourself is, "What can I do to make it better?"
After writing this post, I found an interesting article by Thom S. Ranier entitled "Eight Terrible Church Visits" which tells about experiences of "mystery guests" who were paid to attend churches and then write a review of their experiences. You might find it interesting reading.
